Thank you for choosing Pegram Builders to complete your home improvement project. We wanted to let you know what to expect in the job process. Your payment schedule is attached for your records. Please know that our office will keep you updated throughout the process.
What to expect:
- After we have received your initial deposit, our Administrator will contact you to schedule the initial walk thru with your project manager.
- Please let your project manager know the following:
- Where our team should park.
- Where we should stage our materials/toilet/dumpster.
- Are you aware of any personal utilities that are underground?
- Do we have access to an outside water spigot?
- Any other special requests.
- Any days or times you prefer no one to be on site.
- Please be aware that the project management team will make consistent site visits throughout the project to go over quality and progress.
- Once the project is understood by all parties:
- We start by creating a framing plan to submit to the permitting office.
- Submit documents to the permit office for approval.
- Prepare the materials list.
- Schedule special order items.
- Once the special order materials are ordered, we will be in contact with the homeowner and schedule a time to collect the next payment per the pay schedule.
- If there is no special order materias, we will contact you immediately after ordering the regular materials to be delivered.
- We will also be meeting our crews on site to go over plans and start getting everyone familiar with the project.
- Once we have received your permit
- We will contact you with an estimated schedule date.
- Schedule deliveries.
- Schedule a dumpster/ Portable toilet (if necessary).
- For exterior projects or additions, you will need to call 811 to schedule utility location 5 business days prior to projected start date.
- Starting the project:
- Materials/toilet/dumpster should be on site.
- Our material handler will be by in the following couple of days to check off the material and verify that everything is on site as expected.
- The earliest a team member should be there will be 7:30am and the lastest should be 6:00pm unless otherwise discussed.
- Team members usually report to the jobsite around 9am.
- Footings will typically be needed upfront and can require a slow start in order to dig, scheduling an inspection, and preparing footings for construction.
- Rain delays are to be expected and due to potential job site injuries and tool failure due to rain, we do not have our workers continue work in the rain or snow.
- If you are out of town, we will send photos as often as possible. If you have any questions while you are gone, please let us know and we can have a zoom meeting or phone calls.
- During the project:
- It is very important that all communication goes through the project manager or his assistant if he is not available. Please refrain from talking about projects with our team members.
- It is also against our policy for our team to do work for our customers outside of Pegram Builders. We will be happy to discuss any future work large or small.
- Nearing Completion of Project:
- Within the last 2 days of the project we would like to schedule a walk-through with you while our team is still there, in order to make sure we have taken care of any final touches while they are still there.
- Please be prepared to make the next payment per the original pay schedule.
- Punch List items will not be scheduled until the payment is made other than the punch list amount that will be described in the original pay schedule.
- The project manager will have a punch list review form to fill out and to be signed by the customer.
- We will call in our final government inspections.
- We will pick up any leftover materials that we have purchased. Leftover materials are the property of Pegram Builders. We typically order additional materials to reduce our time spent running to supply stores. If you have purchased your own materials for the project we will leave those on site.
- After Completion:
- Walk through punch list items should be completed. Materials, toilet, and dumpster should be removed. Site should be free of trash.
- Please allow 3-5 days for the toilet and dumpster to be removed due to our supplier’s schedule.
- We will have an approved final government inspection.
- Please be prepared to pay your final payment based on your pay schedule and punch list items.
- We have a photographer come out at the end of some projects. We will contact you when the photographer plans on arriving.